Business Analytics

Drive operational excellence and employee productivity with data integration and business analytics.

By evaluating every part of your customers’ journey, our advanced Service Systems Business Intelligence and Reporting platform generates comprehensive up-to-date insights that you need to continuously improve your business.

Our reports offer an easy way to measure key staff performance areas, helping you grow your business and achieve great customer service. View consolidated stats in real time or for a custom period, showing current and historic KPI’s as well as trended hourly / daily comparisons.

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Power of Business Analytics

  • COLLATE

    Gather pertinent data points from your environment to create easily digestible information.

  • EVALUATE

    Trended statistics from a single data point, to a multi-site overview, provide invaluable metrics of key performance and shortfall areas.

  • ACTIVATE

    Provide this insightful data to various management levels who then drive implementation throughout the business, ultimately aligning all team members towards the same goal and striving towards continuous improvement.

  • REFINE

    Continuously evaluating and nurturing this process will in turn create a positive culture for customers and staff alike, which ultimately improves your bottom line.

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Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away...

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Email

ninja@servicesystems.co

Phone number

087 237 4783

Our Location

Cape Town, South Africa

Support

support@servicesystems.co

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