Keep key staff members connected to the pulse of the business using a familiar group chat which receives system-generated notifications.
Using the same group, team members post feedback on their interactions with customers, promoting transparency and a culture of open communication, helping each other to improve their customer service.
By instant engagement, customer service situations can be diffused or resolved before you lose your customer and face bad social media press.
Delight your customers by engaging them and increasing their loyalty, in turn improving your bottom line.
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Cape Town, South Africa