Pads can be strategically placed at various customer touchpoints throughout the store such as department counters, high value cabinets, change rooms, products advice areas, among others.
The pads can notify relevant staff members through a smartphone chat app, indicator pads located at a central point, indicator cubes or alert buzzers near the call pad.
Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with a single question survey.
Placed at strategic customer touch points requiring ad-hoc staff assistance.
Audibly notify staff when a customer requires their assistance. Customers simply press the “Call” button on the Call for Assistance and the Assistance Alert Buzzer will beep.
Assistance Alert Lights are placed near call pads to alert staff when they have been activated. Visual and audible alerts assist staff in responding to service calls.
Notify relevant staff member of service requirements using a smartphone chat app. Instant call alerts give your team members the opportunity to stay connect to, and assist customers in need.
The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.
Oops! Something went wrong while submitting the form
Cape Town, South Africa