For high traffic, quick transaction locations. Pose a single pertinent question and receive a high level of engagement.
Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with a single question survey.
For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis.
For strategic high-visibility touch points, ask informative questions that can be changed when required.
Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.
The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.
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Cape Town, South Africa