Customer Feedback Pads

Pose key performance-based questions in a simple and easy format with our Customer Feedback Pads, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.

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CONSISTENT FEEDBACK

CONVENIENT INTERFACE

HIGH RESPONSE RATE

INSTANT ALERTS

Customer Feedback Pads

survey 1 question

Survey Pad - 1 Question
(SS-3BUT-BP)

For high traffic, quick transaction locations. Pose a single pertinent question and receive a high level of engagement.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Operates in conjunction with a DCS (Data Collection Server 2G, 3G, 4G or Wi-Fi)
  • 30m Range between DCS and pad
  • Delay time between feedback responses to prevent tampering
  • Dimensions – 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • Table or Wall Mount
  • Custom branding
  • Ask any survey question
call for service & survey

Call for Assistance & Survey
(SS-4BUT-BP)

Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with a single question survey.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Operates in conjunction with a DCS (Data Collection Server 2G, 3G, 4G or Wi-Fi)
  • 30m Range between DCS and pad
  • Side-mounted discreet call attended button
  • Delay time between feedback responses to prevent tampering
  • Dimensions – 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • Table or Wall Mount
  • Custom branding
  • Ask any survey question
5 question feedback

5 Question Survey Pad
(SS-15BUT-BP)

For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Operates in conjunction with a DCS (Data Collection Server 2G, 3G, 4G or Wi-Fi)
  • 30m Range between DCS and pad
  • Delay time between feedback responses to prevent tampering
  • Dimensions – 220mm(Width) x 105mm(Depth) x 140mm(Height)
  • Table, Handheld(includes lanyard) or Wall mount
  • Custom branding
  • Ask any survey question
  • High impact popup promotes online feedback channel and draws attention to the pad
1 question kiosk

1 Question Survey Kiosk (Variable)
(SS-1Q-K2)

For strategic high-visibility touch points, ask informative questions that can be changed when required.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Operates in conjunction with a DCS (Data Collection Server 2G, 3G, 4G or Wi-Fi)
  • 30m Range between DCS and pad
  • Delay time between feedback responses to prevent tampering
  • Dimensions – 350mm(Width) x 350mm(Depth) x 1440mm(Height)
  • Custom branding
  • Ask any survey question

Instant Alerts & Reporting

Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.

The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.

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Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away...

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Email

ninja@servicesystems.co

Phone number

087 237 4783

Our Location

Cape Town, South Africa

Support

support@servicesystems.co

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