Digital Customer Feedback Kiosks

Ask your customers targeted survey questions, as well as for detailed information such as their name, contact details, and any compliments, complaints or suggestions in an open-text format. Place Digital Customer Feedback Kiosks at strategic touchpoints throughout your business like department service areas, high-value cabinets, change rooms, or product advice areas to name a few.

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CONSISTENT FEEDBACK

CONVENIENT INTERFACE

HIGH RESPONSE RATE

INSTANT ALERTS

Digital Customer Feedback Kiosks

10"standing kiosk

Feedback Kiosk - 10" Floor Standing
(SS-T10-BR-K2)

Place floor-standing kiosks at strategic touchpoints through your business such as high-value areas, product advice, queues and exits

  • 220/240V AC powered
  • 3G, 4G or Wi-Fi connectivity required
  • SIM card required for 3G/4G connectivity
  • Dimensions – 400mm(Width) x 400mm(Depth) x 1200mm(Height)
  • Custom kiosk branding
  • Customizable survey with wide range of answer types
  • Feedback alerts
  • Kiosk head illumination
7"Feedback

Feedback Station - 7" Table Mount
(SS-TAB-TMB7)

Place feedback stations at strategic touchpoints throughout your business such as high-value areas, product advice areas, queues and exits

  • 220/240V AC powered
  • 3G, 4G or Wi-Fi connectivity required
  • SIM card required for 3G/4G connectivity
  • Dimensions – 220mm(Width) x 105mm(Depth) x 140mm(Height)
  • Customizable survey with wide range of answer types
  • Feedback alerts
10" Feedback

Feedback Station - 10" Table Mount
(SS-TAB-TMB10)

Place feedback stations at strategic touchpoints throughout your business such as high-value areas, product advice areas, queues and exits

  • 220/240V AC powered
  • 3G, 4G or Wi-Fi connectivity required
  • SIM card required for 3G/4G connectivity
  • Dimensions – 170mm(Width) x 125mm(Depth) x 300mm(Height)
  • Customizable survey with wide range of answer types
  • Feedback alerts

Instant Alerts & Reporting

Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.

The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.

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Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away...

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Email

ninja@servicesystems.co

Phone number

087 237 4783

Our Location

Cape Town, South Africa

Support

support@servicesystems.co

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