Virtual Queue Management

Virtual Queue Management Systems are designed to create order in a seemingly unstructured environment, by providing customers with numbered tickets that are called audibly and visually, in sequence, by the next available agent, to assist with their specific type of inquiry.

get in touch

IMPROVED FLOW

OPTIMISE WAIT TIMES

PLEASANT WAITING ENVIRONMENT

DISPERSE WAITING CROWDS

Ticket Issue Devices

Enter them into the queue. Do you need it to be free-standing, or table-mounted? Self-service or concierge?

ticket kiosk standing

Ticket Kiosk - 10" Floor Standing
(SS-Q-FS-10TV)

Place a ticket kiosk at the entrance to your waiting area. Visitors will use this to receive a ticket and join the queue.

  • 220/240V AC powered
  • LAN connectivity required
  • Lockable enclosure
  • 10” Display
  • Dimensions – 400mm(Width) x 400mm(Depth) x 1200mm(Height)
  • Custom kiosk branding
  • Customize queue selections and information requested from visitors
  • Custom ticket with your logo and important messaging
  • SMS Module available
  • Kiosk head illumination
  • Kiosk available in black or white
ticket kiosk tablet

Ticket Kiosk - 10" Desktop
(SS-Q-TI-TT)

Placed at the entrance of your waiting area or reception desk. Visitors will use this to receive a ticket and join the queue.

  • 220/240V AC powered
  • LAN connectivity required
  • Ticket printer uses 80×80 thermal paper roll
  • 10” Display
  • Dimensions – 220mm(Width) x 105mm(Depth) x 140mm(Height)
  • Customize queue selections and information requested from visitors
  • Custom ticket with your logo and important messaging
  • SMS Module available
ticket kiosk concierge

Concierge Kiosk
(SS-Q-TICT)

Reception or concierge staff members help your customers join the queue using a dedicated, single-purpose computer terminal.

  • 220/240V AC powered
  • LAN connectivity required
  • Ticket printer uses 80×80 thermal paper roll
  • PC and printer models may vary
  • Customize queue selections and information requested from visitors
  • Custom ticket with your logo and important messaging
  • SMS Module available

Displays

Show them where to go. Choose one or combine them all.

VQ TV

Queue Server Pro
(SS-SER-VIRT)

Display strategic content to a captured audience while they wait for assistance. Your content will play continuously between queue calling activity.

  • 220/240V AC powered
  • Linux Based Queue Server Lite (Full-screen image ads)
  • Completely wireless communication to pads – 868mHz frequency
  • HDMI port to connect to TV Display
  • USB flash drive (for advertising, included)
  • 1 Year warranty
  • Dimensions – 255mm(Width) x 200mm(Depth) x 320mm(Height)
  • Custom colors available on display
  • Custom announcement available (teller, counter, agent, etc.)
  • Alternative languages available (enquire for price)
queue indicator

Ticket Number Display
(SS-DSP-3DIG-WHT)

Ticket Number Display can be used as a ticket number indicator, or an indicator for staff, showing them how many tickets are currently queued.

  • 220/240V AC powered
  • 868mHz wireless frequency
  • Keyhole mounting points
  • Dimensions – 480mm(Width) x 20mm(Depth) x 210mm(Height)
  • N/A
queue counter indicator

Counter Number Indicator
(SS-Q-COUNTIND)

The Counter Number Indicator flashes green when calling the next customer, keeping customers focused on where they are heading.

  • 220/240V AC powered
  • 868mHz wireless frequency
  • LED Color changes based on status (Call/Serve/Close)
  • Dimensions – 220mm(Width) x 80mm(Depth) x 205mm(Height)
  • Different variations can be designed should it be required

Call Pads

Control when ready to serve the next customer and view queue information.

queue pad

Queue Management
Lite
(SS-6BUT-QC)

Queue Management Pads are placed at each agent’s counter, to manage the queue calling and flow.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Connects to Queue Server
  • Up to 30m range from Queue Server
  • Dimensions – 105mm(Height) x 80mm(Depth) x 160mm(Width)
  • Call, Serve and Close tickets
  • Forward tickets to a predefined queue
  • Park tickets if a visitor doesn’t arrive when called
queue management pad

Queue Management
Pro
(SS-Q-MBP)

Queue Management Pads are placed at each agent’s counter, to manage the queue calling and ticket flow.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Connects to Queue Server
  • Up to 30m range from Queue Server
  • Dimensions – 105mm(Height) x 80mm(Depth) x 160mm(Width)
  • Call, Serve and Close specific tickets from any queue
  • Forward tickets to any queue
  • Park tickets if a visitor doesn’t arrive when called
softpad

Queue Management Softpad
(User license fee required)
(VQ-QC-SOFTP)

Armed with information about their next visitor, staff can add a personal touch by greeting their visitor by name.

  • Google Chrome browser is recommended for an optimal experience.
  • Annual user or device license fee required
  • Specific ticket number calling (optional)
  • Forward to specific queues (optional)
  • Create new tickets (optional)
  • Delete tickets if customers have left (optional)
  • Configure calling patterns, eg. waiting time versus priority, calling across queues 1, 2 and 4.

Instant Alerts & Reporting

Get real-time email alerts on your virtual queue management system when a ticket exceeds a predefined waiting time.

This helps teams to stay one step ahead in terms of customer service delivery, and offers an opportunity to provide an exceptional service experience to their customers at all times.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

  • View consolidated stats in real-time or for a custom period, showing current & historic KPI's as well as trended hourly/daily comparisons.
  • Drilled-down statistics on service options, specific staff members, and multiple locations helps you to improve visitor experience and workforce planning.
  • Set targets like high and low wait times for your business to perform against. Branches will have the ability to see where they stand compared to the performance average.

get in touch

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away...

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

Email

ninja@servicesystems.co

Phone number

087 237 4783

Our Location

Cape Town, South Africa

Support

support@servicesystems.co

Follow us