Get invaluable customer experience reviews using our Tellus Service Review platform. Ask targeted KPI questions and/or User Generated Content (UGC).
We give you options. Deliver surveys through various channels such as SMS, email, your website, QR-code or a link. Choose any or all of the above to suit your customer type
We give you the ability to choose your questions and partner them with a variety of answer choices such as 0-10, multiple-choice, 5-stars, and smileys, to keep things interesting!
Stay on top of service levels with our real-time email or instant alert notifications. Manage and improve service levels with our attractive reporting interfaces.
Maximize loyalty by becoming truly customer-led. Uncover key insights from customers that take the time to provide feedback and adjust your future strategic direction accordingly. Tellus allows you to target the appropriate audience from within your existing customer base to get feedback on experiences that matter most to them.
With our unique Tellus UI, we keep the process of customer reviewing engaging and straightforward, making it frictionless for customers to provide feedback.
Alerts are critical when customers show disappointment or raise a concern that requires intervention. Having a platform that allows customers to voice their opinion is imperative; however, acting on this feedback effectively makes the process invaluable.
Work with your feedback metrics to minimize customer churn and enhance loyalty. It is well known that it is 10x harder to gain a new customer than it is to retain an existing one. Give your team the tools to measure customer sentiment and the ability to take action. Turn unhappy customers into loyal fans and advocates of your brand.
Our solutions reflect the innovative spirit and dedication to excellence ingrained in our local expertise. We are committed to delivering world-class queue management solutions that showcase the ingenuity and quality synonymous with South African innovation.
Our crew of Ninjas are just a jump, dash and flying kick away...
Get in touch if you are keen to partner with us