Retail News

We share the latest news from the Retail Industry.

Amazon Go opens third suburban store in Southern California

Amazon opened a new Amazon Go suburban convenience store Thursday in Woodland Hills, California, about 25 miles west of downtown Los Angeles.

This marks the third Amazon Go location to open in Southern California. The other two are located in Whittier and Torrance, which opened in September and November, respectively.
Read more on Retail Dive

The return of mall culture and other retail trends to watch out for in 2023

While e-commerce is here to stay, the resurgence of mall culture post-pandemic is clear. This has been evidenced by a number of South Africa’s commercial property groups not only seeing footfall numbers exceeding pre-Covid levels but spend per head too.

Customer centricity will remain king in 2023 and retailers will need to up the ante with shopping experiences that consumers now desire and expect.

Read more on Retail Brief Africa

Shoprite takes aim at Pick n Pay Clothing

The Shoprite Group will enter the clothing category in March in its latest incursion on adjacent categories to its core supermarket business. This move will put it squarely up against Pick n Pay, whose clothing business is one of its growth engines.

On a recent investor call, Shoprite CEO Pieter Engelbrecht was tight-lipped on the specifics, but did disclose that the group would “start small” with “10 to 12 stores and … build slowly”.

Read more on Moneyweb

Edgars is back to profitability

Edgars new owner, the Retailability Group, has done well, recovering from Covid, riots and floods to deliver overall top-line performance: CEO Norman Drieselmann.

Read more on Moneyweb

Spar taking on Checkers, Pick n Pay and Woolworths with delivery in South Africa

The Spar group says that its newly launched on-demand delivery shopping platform SPAR2U is close to reaching critical mass, with plans to expand its operations in South Africa.

Reporting its annual results for the year ended September 2022, the group presented a sound set of results, given the economic headwinds facing businesses and consumers – not only in South Africa, but in all markets it operates, including Ireland, Switzerland and Poland.

Read more on Business Tech

No Wallet, No Problem: Amazon Expands Palm Payment to DFW Whole Foods Stores

The Amazon One palm recognition service can identify "unique features" on your palm's surface and even vein patterns beneath the skin, enabling you to check out by simply hovering your hand over the device.

Currently offered at Whole Foods Markets in Irving and Highland Village, the service is coming to 16 DFW Whole Foods locations in the coming weeks. And for those worried about security and privacy, Amazon says it's got those covered with tech, too.

Read more on Dallas innovates

Checkers opens in Merino Mall, creating 73 new jobs in Ermelo

Checkers has opened its first world-class Fresh X supermarket in Ermelo at the newly built Merino Mall; creating jobs for 73 new employees. The store has a total of 145 employees and will be managed by Quintin Swart who joined the retailer in 2006 as a Designate Manager.
Read more on Retail Brief Africa

Xiaomi launches first South African store — including huge deals

Xiaomi officially opened its first physical store in South Africa. Located at Shop L21 at Sandton City in Johannesburg, the store will sell Xiaomi smartphones and AloT products, and will also conduct Xiaomi smartphone repairs.
Read more on My Broadband

Clicks ranked the number one pharmacy brand in South Africa

Clicks Pharmacy has been recognised as the Customer Experience Winner in the Pharmacies Industry in the 2022/23 Ask Afrika Orange Index Awards. The awards were announced in Johannesburg on 3 November 2022.
Read more on Supermarket and Retailer

Massmart’s e-commerce capability expands rapidly through Walmart backing

Since early 2021, Massmart has made significant investments into building and growing its e-commerce offering. Powered by Walmart, the group has been able to significantly increase its technological capabilities – resulting in an improved experience for both customers and employees.
Read more on Retail Brief Africa

Takealot launching 24-hour marathon sale on Black Friday — How it will work

South Africa’s biggest online retailer, Takealot, will host its first-ever 24-hour marathon live shopping event over  Instagram on Black Friday this year. The offer will run concurrently with the first day of Takealot’s Blue Dot Sale, the retailer’s version of Black Friday, starting one minute past midnight on 25 November 2022.
Read more on My Broadband

Pick n Pay rolling out Bitcoin payments across South Africa — starting with these 39 stores

Pick n Pay has expanded its Bitcoin payments trial to 39 stores across South Africa’s major cities, the retailer has announced. It plans to roll out to all its stores in the coming months. “While for many years crypto was something for specialists on their computers, or used by early adopters trying it out, things are changing,” Pick n Pay stated.
Read more on My Broadband

A look at Pick n Pay’s new flagship store – which will be the blueprint for its ‘premium’ revamp across South Africa

Pick n Pay has opened its new flagship store in Waterstone Village, Somerset West, Cape Town, which will be the model for what customers can expect at all revamped Pick n Pay stores in the future.
Read more on BusinessTech

Amazon opens second Style fashion store

Amazon is continuing its push into fashion by opening physical retail locations. The company opened an Amazon Style store in Columbus, Ohio. It is the e-commerce giant’s second Style store in the U.S. and the first in the Midwest.
Read more on Retail Dive

Clicks surges as it ups full-year profit by a third

Retail-led healthcare group Clicks on Thursday reported a 33.5% rise in profits for the year ended August 2022, with group diluted headline earnings per share (Heps) increasing to 1 032.7 cents, up from 773.6 cents in the previous period – bumped up by a strong recovery in the beauty category, tighter controls on costs and strong cash flows.
Read more on Moneyweb

Theatre of food: Inside Food Lover's new R100m Cape Town flagship

Food Lover's Market has opened the doors to its new 3,000m2 flagship store in Bothasig, Cape Town, the result of a R100m investment by South Africa's largest privately-owned retailer. Located at the intersection of Link and Vryburger Roads, Food Lover's Bothasig is a standalone store with a strong emphasis placed on creating an environment of fresh and sustainable shopping.
Read more on Bizcommunity

Clicks ClubCard wins big at SA Loyalty Awards

The iconic Clicks ClubCard loyalty programme has been awarded ‘Best short-term loyalty marketing campaign’ and ‘Best use of multi-channel loyalty communication’ at the South African Loyalty Awards, announced last night. ClubCard was also highly commended in the ‘Best loyalty retail programme’ and ‘Best long-term programme’ categories.
Read more on Retail Brief Africa

Time Out Market to open at V&A Waterfront

Food and cultural market, Time Out Market is set to open at the V&A Waterfront in late 2023 in Cape Town. Opening in partnership with the V&A Waterfront Holdings, Time Out Market Cape Town will showcase a curated mix of the city's best culinary and cultural experiences.
Read more on Bizcommunity

Shoprite Group saves R16m by increasing its solar capacity by 82% in 12 months

The Shoprite Group has increased its installed capacity of solar photovoltaic (PV) systems by 82% to 26,606 kWp over the past 12 months. The 143,674m2 of solar panels at 62 sites, is equivalent to the size of 20 soccer fields. This is enough to power the equivalent of 3,735 households for one full year, thus easing the pressure on the national electricity grid.
Read more on Retail Brief Africa

New Lego store in Joburg first of its kind in Africa

The Great Yellow Brick Company, the South African licence-holder of the Lego Certified Store concept, opened the first four stores in 2018 and 2019 and now looks to extend the reach of the Lego brand through physical retail expansion.
Read more on Bizcommunity

Pick n Pay grocery deliveries launch on Takealot’s Mr D app

Pick n Pay and Takealot Group have started testing grocery deliveries in the Mr D app, the companies announced on Tuesday.They are piloting the PnP Groceries on Mr D service in specific areas in Cape Town and Johannesburg and intend to rapidly expand to 300 stores nationwide by December 2022.
Read more on My Broadband

Shoprite Group store openings in September create 521 new jobs

The Shoprite Group opened 31 new stores during the month of September, equating to more than one store a day and creating 521 new jobs. With more than 145,000 employees, the Group is South Africa’s largest private sector employer – a trend which is set to continue as it plans to open 275 new stores in 2023.
Read more on BizCommunity

Pick n Pay introduces new boutique store format in Cape Town

A new Pick n Pay store has opened its doors in Sea Point, the retailer's second store in the Cape Town suburb after nearly 50 years since it opened its first store in the area in the 1970s. The boutique-styled Pick n Pay is a new format to match its new home in Station House.
Read more on BizCommunity

Foschini-owner TFG becomes biggest SA client of Musk's Tesla Powerwall to beat load shedding

Foschini and Jet owner TFG is the first retail group in SA to pilot the use of batteries from SA-born billionaire Elon Musk's Tesla as it looks to combat the effect of load shedding on its store base. The group ordered 227 Tesla Powerwalls on 26 July and an additional 80 on 25 August, bringing its total to 307 units. With 43 stores to date having been fitted, TFG is now accelerating the rollout of the system.
Read more on News24

Lego posts strong growth on robust demand, new store openings

Lego on Wednesday posted double-digit sales growth in the first half of the year, driven by new store openings and robust demand for its colourful plastic bricks despite rising costs and inflation hitting consumers. The Danish company opened 66 new stores in the six-month period, of which 43 were in China, bringing the total number of Lego branded stores to 833 worldwide.
Read more on Reuters

Checkers just opened first high-end store in Eastern Cape as it aims at Woolies shoppers

Shoprite just announced the launch of its first high-end Checkers FreshX supermarket in the Eastern Cape to gain market share with affluent South Africans. The newly revamped retail store, located In Boardwalk Mall, Gqeberha, has created new jobs for 138 employees and currently has 202 workers.
Read more on Business Insider

Battle of the retail giants: Woolworths vs Shoprite vs Pick n Pay vs Spar vs Massmart

BusinessTech looked at the most recent annual financial reports (from 2021/22) and compared the country’s five biggest listed retailers on 10 key metrics – from financial performance to investment and reach.
Read more on BusinessTech

Brookside Mall is back – with a world-class Checkers Hyper supermarket

A new and improved Brookside Mall in Pietermaritzburg this week re-opened its doors following the extensive structural damage it suffered during the July 2021 unrest. A total of 45 new jobs have been created as a result of the upgrades to the Checkers Hyper, bringing the store’s staff complement to 164 employees.
Read more on Shoprite Holdings

Waiting In Line Doesn't Have To Suck!

Queuing has always been a part of life. The issue, however, is that people are becoming far less patient and forgiving. How can we solve that?
Service Systems

Clicks voted no 1 by SA’s youth

Clicks has once again been voted the Coolest Specialist Health, Beauty and Accessory Store in the annual Sunday Times Generation Next Awards, South Africa’s leading annual youth brand preference and consumer behaviour research focusing on the country’s youth market between the ages of 8 and 30.
Read more on Retail Brief Africa

Brick And Mortar Retail – Saved By Technology!

The retail industry was unwillingly dragged into a period of rapid change when the COVID-19 pandemic was in full swing. The negative predictions that seemed to plague brick and mortar retail before the pandemic was accelerated like the proverbial last nail in the coffin!
Service Systems

Checkers opens standalone Little Me store in Cape Town

Cape Town parents have a new destination to shop for the best international and local baby brands: Checkers has opened a standalone Little Me store at the Table Bay Mall in Sunningdale. This follows the success of the first standalone Little Me store in Drakenstein, Paarl, opened in late 2021.
Read more on Retail Brief Africa

Pick n Pay embarks on its own 'new dawn' – with stores to challenge Shoprite and Woolworths

Pick n Pay has embarked on a path of renewal and is splitting its stores into two distinctive brands. This strategy will see the retailer targeting affluent shoppers under its original brand while new QualiSave stores focus on the middle market.
Read more on Business Insider

Walmart Canada turns to automated AI solution to curb out-of-stocks

The retailer is installing Focal’s computer vision cameras, which scan shelves at predetermined intervals and alert workers to restock the shelf when it finds an out-of-stock item.
Read more on Retail Dive

WeBuyCars points to massive growth for vehicle loans

Vehicle marketplace, WeBuyCars says it has surpassed the milestone of 12,000 vehicle sales per month, as its rapid expansion plans continue to pay dividends.
Read more on BusinessTech

Aldi overtakes Morrisons as UK's fourth-largest supermarket chain

Aldi has overtaken Morrisons to become Britain's fourth-biggest supermarket group, helped by its popularity during the cost of living crisis
Read more on Reuters

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Value retailer The Crazy Store aims to have 500 stores operating in southern Africa by the end of 2023.
Read more on Biz Community

Levi’s opens shop-in-shop in Hudson’s Bay

The shop-in-shop will have a Levi’s Tailor Shop, where customers can modify jeans to achieve the perfect fit or customize their purchases with special embroidery, colored shank buttons and other unique features, according to the press release.
Read more on Retail Dive

Why Walmart’s total Massmart takeover could revive Makro and Game

Making Massmart a wholly-owned subsidiary of Walmart could give the retailer more operational flexibility to speed up the company’s turnaround, expand stores, and build out its online platforms.
Read more on My Broadband

Truworths posts record profit as UK sales recover, SA credit appetite grows

Truworths posted a record profit in the year to end-June, thanks in part to strong sales growth at its UK business and renewed credit appetite in South Africa.
Read more on News 24

Massmart shares skyrocket following announcement of potential total Walmart takeover

Walmart Inc. plans to take Massmart Holdings Ltd. private and will promote the unit’s chief operating officer to head of the company as it prepares to renew its focus on South Africa.
Read more on My Broadband

Customer Engagement: What, Why, And How​

Customer engagement is now often considered a business need rather than a nice-to-have. Let's look at the topic of customer engagement and talk about how creating meaningful interactions with your audience may help you stand out from the crowd.
Service Systems

How To Respond To Negative Reviews: 10 Steps To Success​

Reviews have the power to make or break a business. When potential buyers are trying to make a purchase, they are likely to go to one of the review pages. Bad reviews, contrary to popular belief, are not always bad for business.
Service Systems

Shoprite’s Money Market account now a fully-fledged bank account

Shoprite‘s Money Market Account is now a full-fledged, transactional bank account, the first ever offered by a South African retailer – and the lowest cost entry-level bank account on the market.
Read more on Retail Brief Africa

10 Reasons Why Smart Lockers Could Change The Way We Receive Packages

Smart lockers are surprisingly adaptable solutions for storing and managing equipment and procedures. They can help any company, from a tiny local guesthouse to a global manufacturing conglomerate.
Service Systems

Customer Service: 10 Tips For Efficient Service Delivery​

It might not be a sprint to have excellent customer service, but speed is still necessary.

Service Systems

Walmart considers total takeover of Game and Makro owner

Massmart has reached a principle agreement with majority shareholder Walmart that could potentially see the US-based multinational corporation acquire all of the company’s remaining shares.
Read more on My Broadband

Retail Opportunities You Don't Even Realize Your Missing!

So many retailers out there still refuse to understand why footfall data is so critical. They are too focused on other misleading KPIs to see the impact footfall and conversion data variables can make on their turnover. So what is it that Footfall Data Collection will show you as a retailer?
Service Systems

Is Your Business Creating The Best Customer Experience In Your Industry?​

Keeping a regular track of customer experience indicators is a valuable and vital part of your business's daily operations. If you've answered no to this insightful question, it's time to get thinking and start planning your attack.
Service Systems

2022 - The Year Of The Smiley​

Electronic customer feedback survey devices are popping up all over. From simple push-button pads to more comprehensive touch screen kiosks. Let’s face it, there is no better time to gather feedback than right at the moment of truth.
Service Systems

Massmart announces new CEO

Massmart, which owns Makro, Game, and Builders, has announced that Jonathan Molapo will succeed Mitchell Slape as CEO from 1 January 2023.
Read more on My Broadband

Importance Of Analytics In Retail​

What every retail business wants is to have more customers, keep them loyal, and most of all selling more products to those customers. To do this they need to ensure they have the right products at the right prices, but above all that, offer a great customer experience.
Service Systems

3 Awesome Benefits Of Using A Visitor Management System​

Retire your outdated visitor book and compliment your front desk with an attractive, simple and secure visitor management
Service Systems

Improve Your Emergency Room Patient Flow​

Move your emergency room into the future and create a better patient experience.
Service Systems

The Human Touch In CX​

We live in an age where business technology is growing at a rapid pace. But no technology can replace the feeling of being appreciated as a customer like an interaction with a human being. Well, at least not yet in CX.
Service Systems

Mr Price just opened its first baby stores, with baby food, prams, accessories and more

The stores offer various essential items for babies, toddlers, and kids up to seven years old.
Read more on Business Insider

Snake Queue Management System Proudly Built In SA​

Locally developed Snake Queue Management and Digital Signage system offer retailers exceptional value at rates that can’t be beaten by global players.
Service Systems

7 Reasons Your Business Needs a Smart Locker!

Smart lockers are surprisingly adaptable solutions for storing and managing equipment and procedures. They can help any company, from a tiny local guesthouse to a global manufacturing conglomerate.
Service Systems

4 Customer Types And How To Approach Them

Customer service and happiness are essential to every business's bottom line. Yet, we often have problems distinguishing between the many types of clients we encounter. It's critical to understand what kind of customer you're dealing with to improve their experience and your own bottom line.
Service Systems

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