Retail Tech Ninjas

Service Systems is a consulting and technology company that partners with customer-focused industries.

Our aim is to complement and improve customer experience by developing or implementing various hardware and software technology solutions that elevate a data-driven approach to business management and customer engagement, ultimately forging the road-map to success.

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We work with you to create a strategy which enhances your existing business processes relating to customer experience challenges within our solutions framework.

We ensure the perfect delivery of your project through step by step implementation processes, to deliver a world-class solution.

Using innovative methods within our agile environment, we design effective solutions that meet your needs.

We push the boundaries of our capabilities to deliver innovative solutions across varying hardware and software environments.

STRATEGY

ANALYSIS

DEVELOPMENT

IMPLEMENT

We are Retail Tech Ninjas!

It comes as no surprise that Brick & Mortar Retail needs to do everything in their power to keep ahead of their competitors. In spite of this, retailers are apprehensive when it comes to using powerful solutions and information that can assist with doing just that!

When it comes to eCommerce, tools like dwell time, bounce rate, conversions, customer journey, surveys, chat and so much more are considered standard tools used to optimise customer experience and increase basket spend. Why not make this the norm for Brick & Mortar Retail? Thanks to Service Systems, now you can!

We have a broad understanding of retailers’ pain-points and aim to complement and improve the retail experience by introducing various tech solutions that elevate a data-driven approach to retail management and consumer engagement, ultimately forging the roadmap to success.

For more than a decade, Service Systems has successfully assisted retailers with their in-store technology needs. From single stores to retail chains, we develop and deploy solutions that solve challenges. We are confident that we can provide you with the knowledge, technology and passion to make it happen!

botswana open university
atlasmara
builders
baptcare
caltex
autozone
botswana post
culinary
boitekanelo college
bibc
clicks
coca cola
dhl
escort
dulux
doh
fair cape dairies
flaming teppan and tandoor
gems
build it
ferney
ufs
feedem
healtecare
wcg
unity
twin city
sasol
macsteel
levis
old mutual
tresillian
shell
mopani
homechoice
tupperware
vergenoegd low
master builders
eye clinic
ok
reggae
table mountain
spar
istore
pnp
ooskus
romans
glencore

Success Stories

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Retail-Ready Solutions

Other Solutions

Instant Alerts & Reporting

Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.

The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.

Industry Articles

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get in touch

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away...

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Email

ninja@servicesystems.co

Phone number

087 237 4783

Our Location

Cape Town, South Africa

Support

support@servicesystems.co

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