Since the invention by Levi Strauss in 1873, Levi’s ® jeans have been capturing the imagination and loyalty of people for generations. Levi’s have a footprint of 34 stores (and growing) across South Africa.
Levi’s management needed a way to ensure that their staff and stores provide the best possible experience to their customers. In addition, their Tellus Service Reviews portal provides a multipurpose platform where customers can engage and provide feedback, or participate in competitions or promotions.
Survey pads pose key performance-based questions in a simple and easy format with our Customer Feedback Pads, providing a convenient and unobtrusive way for their visitors to give insight into their experience.
The Tellus Service Reviews platform offers customers a rich channel through which they can reach management on topics such as compliments, complaint or suggestions, as well as our unique Out of Stock feature which lets customers request notification when an item is available in-store.
Informative reports show KPI stats at a glance as well as trended information by date, period, and location.
Reports are generated on a daily, weekly, monthly or as frequently as required and sent via email or viewed on our web dashboard. This aggregated information gives management valuable information to strategically maintain exceptional service levels at all times.
Head office can now see the analytics for each store which transformed by the manner in which staff scheduling and engagement with management takes place.
An additional benefit to the feedback bouquet came to light as systems were implemented – using the feedback collected as part of staff incentive project, resulting in a shift in how staff approach customers, and the rise of a healthy, competitive environment within and between stores.