Baptcare required a low cost, unobtrusive, user-friendly method of getting constant feedback from residents, on the quality of food at their facilities dining areas. Service Systems feedback devices were the best fit for their requirements at a favorable price point that made the decision easy.
Management finds the constant quantitative poling highly effective and imperative for their day to day operation. Residents feel their feedback is being recognized and action is being taken when required.
The interchangeable question kiosk option allows for key performance-based questions in a simple and easy format, providing a convenient and unobtrusive way for residents to provide their valuable feedback
Each Baptcare branch reviews stats from every dining experience to make sure they are maintaining quality standards. Should the results dip beyond a benchmark threshold, management acts quickly to rectify the issue before monitoring the residents’ experience once again.