Ticket Queue Management - Analyze

Real-time reports keep you as informed as Captain Kirk.

View response times from anywhere in the world, even while taking a 💩

Lights, camera, action! Now you have the info to be the director of your success.

Alerts - Take Action 🎬

Get alerted when visitors are left waiting for too long so you can take action and get things back on track.

Our email and/or instant message alerts can be sent when your wait time goals are not met.
Alerts can be sent to as many staff/management as needed.
Alerts are important to keep you on top of your visitor experience at all times.

Focus - Devil's in the Detail! 😈

Our smart reporting helps you understand where you are dropping the ball or shining bright like a diamond. See how you are performing and pinpoint possible problem areas or opportunities, and make a move. You cannot fix what you do not measure!

Live Stats - View live or old stats at any time using our reporting dashboard, from a simple department to all your locations.
Your Results - View your stats (average wait, number of visitors, longest wait, detail by staff, etc.) and effortlessly generate detailed reports for your queues.
Trended Stats - Dig deep into your long term periods to look out for trends in the data to see what you're doing right or wrong over time.